Email Notifications for Approvals not Flowing (Doc ID 1990771.1)

Last updated on SEPTEMBER 05, 2016

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Absence Management - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Absence transaction approval request notifications are displayed on the manager's worklist but no email is received.

The issue can be reproduced at will with the following steps:
1. Employee applies for leave
2. No email notification is routed to the manager.
3. Manager approves by logging into the system

Cause

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