Processing Life Event Resets Rate To Default (Doc ID 2074256.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Fusion Benefits - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Issue Clarification:
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Processing Life Event resets rate to Default

Issue: After Global Transfer is processed, for few plans the current enrollments are correctly attached but the rates default to 0. This is specifically happening to rates that are setup with flag checked for ‘ Participants enter value during enrollment’.

Expected behavior: After global transfer life event is processed, enrollments and rates should be carried forward. It is working as expected for all plans expect for STD, Aflac /Unum Insurance plans. The default enrollment rules should work.
Please see attached screenshots of issue, setup and person diagnostic report for additional details. Multiple employees are impacted.


Cause

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