External Supplier Registration Approval Request Is Stuck In Pending Approval Status After The Approver Selects Action > Request Information (Doc ID 2226487.1)

Last updated on OCTOBER 17, 2023

Applies to:

Symptoms

External Supplier Registration is stuck in Pending Approval status after the approver selects Actions > Request Information in the approval notification.


Steps to Reproduce:

1. Sign on as an External Supplier Contact and enter an External Supplier Registration, for example, Supplier A, supplier type = Prospective Supplier and a valid DUNS
2. External Registration Approver receives the approval notification, approves the registration and a supplier record is created for Supplier A;
3. The same External Supplier Contact enters a new External Supplier Registration, with a different Supplier name, for example, Supplier AB, this type, DUNS = blanks and a valid TAX ID
4. External Registration Approver receives the approval notification. The following options are available in the notification:
Approve
Reject
Actions
5. Approver Selects Actions > Request Information
After this option is selected,
The approver is no longer able to approve the notification.
but the status of the registration is still Pending Approval.

Changes

Cause

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