Unable To Credit Transaction Due to Error: The Bill-to customer site you selected is invalid (AR-856366)

(Doc ID 2231442.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to credit a transaction the following error occurs.

ERROR
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The Bill-to customer site you selected is invalid (AR-856366)


STEPS
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The issue can be reproduced at will with the following steps:
Navigation: Receivables -> Billing -> Credit Transaction
1. Search for the Invoice
2. Enter the details for the Credit Transaction
3. Save the Credit Memo -> Error pops-up not allowing to save the Credit Memo.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot credit transaction

Cause

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