InvalidSecurityToken: 'The security token is not valid' error on WebService (Doc ID 2241328.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

InvalidSecurityToken : The security token is not valid.

Customer is trying to test a payload, but is seeing error:

ERROR
-----------------------
  

<env:Fault xmlns:ns0="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<faultcode>ns0:InvalidSecurityToken</faultcode>
<faultstring>InvalidSecurityToken : The security token is not valid.</faultstring>
<faultactor/>
</env:Fault>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer is in SoapUI;
2. Customer adds credentials;
3. Customer runs service and error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect from 3rd parties.

Cause

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