Cannot Enable User Account for Some Supplier Contacts With Account Request Status in Error
(Doc ID 2303392.1)
Last updated on SEPTEMBER 08, 2017
Applies to:Oracle Fusion Supplier Portal Cloud Service - Version 184.108.40.206.0 and later
Oracle Fusion Supplier Portal - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
When attempting to create a user account for a supplier contact, the account creation process errors out. The Account Request Status field is stamped with status 'Error'.
-- What is working
Creation of supplier contact user account having valid email/user account.
The issue can be reproduced at will with the following steps.
1. Create/Import a supplier.
2. Navigate to the contact having an invalid email/user account e.g. firstname.lastname@example.org, abc.@xyz.com or abc@xyz-jp and click on 'Create user account'.
3. Click on Save and Close
4. Navigate back to contact and see the 'Account Request Status' has the value 'Error'
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