Cannot Enable User Account for Some Supplier Contacts With Account Request Status in Error (Doc ID 2303392.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Fusion Supplier Portal Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Portal - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a user account for a supplier contact, the account creation process errors out. The Account Request Status field is stamped with status 'Error'.

-- What is working
 Creation of supplier contact user account having valid email/user account.

 -- Steps
The issue can be reproduced at will with the following steps.
1. Create/Import a supplier.
2. Navigate to the contact having an invalid email/user account e.g. abc@1xyz.com, abc.@xyz.com or abc@xyz-jp and click on 'Create user account'.
3. Click on Save and Close
4. Navigate back to contact and see the 'Account Request Status' has the value 'Error'

Changes

 

Cause

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