PRC:POZ:Cannot Enable User Account for Some Supplier Contacts With Account Request Status in Error
(Doc ID 2303392.1)
Last updated on NOVEMBER 28, 2023
Applies to:
Oracle Fusion Supplier Portal Cloud Service - Version 11.1.11.1.0 and laterOracle Fusion Supplier Portal - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to create a user account for a supplier contact, the account creation process errors out. The Account Request Status field is stamped with status 'Error'.
-- What is working
Creation of supplier contact user account having valid email/user account.
-- Steps
The issue can be reproduced at will with the following steps.
1. Create/Import a supplier.
2. Navigate to the contact having an invalid email/user account e.g. abc@1xyz.com, abc.@xyz.com or abc@xyz-jp and click on 'Create user account'.
3. Click on Save and Close
4. Navigate back to contact and see the 'Account Request Status' has the value 'Error'
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |