Fusion Global Payroll: Getting an Error PAY-1635969 on All Employees when Running Accrual Process

(Doc ID 2383000.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Oracle Fusion Global Payroll Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

When running the accrual process for selected plan, getting an error message for all employees.

ERROR
-----------------------
Payment information could not be transferred for payroll processing. Contact your manager. (ANC-3405066) [IMPL SPT]
oracle.apps.fnd.applcore.messages.ApplcoreException: JBO-PAY:::PAY_PROC_ERR_OCC: PAY-1635969 An error occurred while running this process.
at oracle.apps.hcm.batchProcesses.interfaces.common.LoadHelper.createOverrideValue(LoadHelper.java:1403)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a. Navigate to Person Management
b. Query for any person
c. Run the 'Calculate Accrual & Balances' ESS job
d. Error is thrown

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms