R13: Cannot Edit Contact Information Within Benefits ESS (Doc ID 2434865.1)

Last updated on JUNE 08, 2022

Applies to:

Goal

Oracle Fusion Benefits
Release R13

R13: cannot edit contact information within benefits ESS


R13: Employee attempted to edit a contact's address and phone but was unable to do so. This contact was formerly an intern, but has since been terminated. It makes sense for a contact to be uneditable if they are employed by the same company, as they should maintain their own contact information within the system. However, if the contact is a terminated employee, their information should be editable in order to keep it up-to-date. We would like to raise an enhancement request to make this terminated contact's information editable.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.