PRC:PO:Purchase Order Acknowledgement: Should Buyer Be Notified Of A Cancellation Acknowledgement Reject From The Supplier/Acknowledge Note From The Supplier Print In The FYI Notification To Buyer? (Doc ID 2519454.1)

Last updated on MAY 05, 2023

Applies to:

Goal

Purchase Orders Acknowledgment process

Should buyer be notified of a cancellation acknowledgement reject from the supplier/Acknowledgement Note from the supplier print in the FYI notification to buyer?

Steps to duplicate the issue:
1. Sign on as Requester, Create a Requisition, save and submit for approval, approve the requisition;
2. Sign on as Buyer and go to Process Requisition and create a purchase order with Require Acknowledgement = Document, save and submit the order for approval, approve the purchase order;
Order Status = Pending Acknowledgement
3. Sign on as Supplier, go to Supplier Portal and select the Order. Populate Acknowledgement Note, Select Acknowledge Accept
4. Sign on as Buyer and review the order
Order Status = Open
5. Cancel the order
6. Sign on as Supplier, go to Supplier Portal and select the Order line and Actions > Acknowledge
Acknowledge Document (Purchase Order) Cancellation: <order number> page is retrieved, add Acknowledgment Note, Select Reject
The message:
The request to cancel this document will be rejected. Do you want to continue? (PO-2055012) is returned, press OK
Both customer's and my buyer are receiving only one notification:
FYI: Document (Order Cancellation) <number>   (Requisition <number>) Cancellation Failed
and this notification does not contain the Acknowledgement note information entered by the supplier during the rejection.
 

Solution

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