Invoking E-Signatures at Time of Quality Results Gives Error: An error occurred while initiating the approval task flow. (EDR-2580007) (Doc ID 2559856.1)

Last updated on JULY 17, 2023

Applies to:

Symptoms

When attempting to invoke E-Signatures at time of Quality Results submission for Approval, the following error occurs.

ERROR
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An error occurred while initiating the approval task flow. Contact your help desk. (EDR-2580007)


STEPS
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The issue can be reproduced at will with the following steps:
Purchase Order Receipt
-1- Create a PO with a Line item that has an active Quality Plan
-2- Receive the PO Line
-3- Inspect the Receipt, report findings to the Quality Plan Characteristic(s)
-4- Click Submit for Approval.... error occurs

Work Order
-1- Create a Work Order for an Item that has an active Quality Plan at one its Routing Operations
-2- Release the Work Order and move to the Operation that has a Quality Plan attached.
-3- Move through the Operation that has the Quality Plan, conduct the inspection and report findings to the Plan's Characteristic(s)
-4- Click Submit for Approval.... error occurs

Cause

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