My Oracle Support Banner

Unable to Trigger Quality Actions Using Multiple Characterstics in Single Action Rule (Doc ID 2613157.1)

Last updated on DECEMBER 02, 2019

Applies to:

Oracle Quality Management Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------------
When the inspection results are entered and one result does not match the target, the action rules do not send out a notification nor create a quality issue

EXPECTED BEHAVIOR
--------------------------
Notifications should be sent and a quality issue should be created

STEPS
-------------------------
The issue can be reproduced at will with the following steps:

1) In the Quality Management work area, add an inspection plan, and add the Inspection Characteristics.
2) Under inspection characteristics, click Manage Action Rules.
3) Click Create Action Rule.
4) Add More than One Characterstic in IF Condition and add Quality Issue in DO Condition
5) Save and close the action rule.
6) Save the inspection plan
7) Enter the Inspection results and Save
8) Quality Actions not triggered

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.