Master KM: Maintenance Work Order Creation & Completion(Common issues and FAQ)
(Doc ID 2679987.1)
Last updated on OCTOBER 11, 2023
Applies to:Oracle Maintenance Cloud Service
Information in this document applies to any platform.
The purpose of this document is to explain How to Create, Update, Complete & Close Maintenance Work Order and in the end some Common Issues.
This document will guide users to Create, Update, Complete & Close Maintenance Work Orders and help troubleshoot common issues.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|Overview of Maintenance Work Management
|Overview of Maintenance Work Orders
|How You Manage Maintenance Work Orders in the User Interface
|How You Create a Maintenance Work Order
|Create a Maintenance Work Order by Copying an Existing Work Order
|How You Edit a Maintenance Work Order
|Editing the Work Order Information
|Adding and Editing the Operations
|Add and Edit Operation Items
|Add Purchased Items
|Review Purchased Item Details
|Add and Edit the Resources
|How You Perform Mass Actions on Maintenance Work Orders
|How You Import Maintenance Work Orders
|How You Close a Maintenance Work Order
|Overview of Maintenance Work Order Exceptions
|How You Review Maintenance Work Order Exceptions
|How You Review Maintenance Work Order Cost
|Execute Maintenance Work
|Overview of Maintenance Work Execution
|How You Review a Maintenance Dispatch List
|How You Manage Inspections for Maintenance Work Orders
|How You Report an Operation Transaction
|How You Report an Operation Transaction Using Quick Complete
|How You Report an Operation Transaction Using Complete with Details
|Report an Operation Transaction
|How You Report a Material Transaction
|Issuing Materials to the Operation
|Returning Materials to the Inventory
|Report a Material Transaction
|How You Report a Resource Transaction
|Charging Resources to the Work Order Operation
|Reversing Resources Charged to the Work Order Operation
|Manually Adding Resources for Reporting
|Report a Resource Transaction
|How You Report Maintenance Exceptions
|How You Review Maintenance Transaction History
|How You Transfer Transactions from Maintenance to Costing
|Reports and Analytics
|How You Print a Material List
|How You Print Maintenance Work Order Details
|Null Pointer Exception When Resource is Being Added to an Maintenance Work Order Operation (Doc ID 2394563.1)
|FA:SCM:MNT: Task (Print Material List) is not visible in Maintenance Management Task Pane. (Doc ID 2640520.1)
|Error when creating a new Work Order (WIE-4426033) (Doc ID 2642177.1)
|Subtype defined on the work definition is not getting defaulted on the Preventative Maintenance work order.
|FA:SCM:MNT: Active Resource Not Available to Be Added in Work Order Operations (Doc ID 2725872.1)
|FA:SCM:MNT: Material Not Allocated Even Though Stock Is Available (Doc ID 2642901.1)
|FA:SCM:MNT Components With Supply Type as 'Push' Are Not Directly Issued To The Work Order (Doc ID 2760636.1)
|FA:SCM:MNT: You Cannot Create Work Orders For The Asset XXX (WIE-4425669) (Doc ID 2527376.1)
|The Resource XXXX Cannot be Set as a Principal Resource (Doc ID 2780894.1)
|FA:SCM:MNT Duplicated Operations At Review Dispatch List (Doc ID 2776608.1)
|User Facing Locking Error During Manual Report In Maintenance Dispatch List (Doc ID 2795265.1)
|FA: SCM: MNT: Inspection Status Is in "Pending" Status And Still Allowing to Complete the Maintenance Work Order (Doc ID 2696158.1)
|FA:SCM:MNT Maintenane Resource Exception: You Cannot Include the Work Center Resource in This Exception Because It Participates in Another Exception With Overlapping Start and End Times. (RCS-33360084) (Doc ID 2743290.1)
|Is There a Rest Api Available to Create Maintenance Work Order Exception (Doc ID 2794034.1)
|Error In 'Release & Pick Materials' For Maintenance Work Order (Doc ID 2414154.1)
|Issue: unable to see asset hierarchy in "Report Material Transaction"
|Cannot Retrieve Maintenance Resource Transactions Via REST API With 403 Forbidden (Doc ID 2622454.1)
|Issue: RESOURCE INSTANCE NOT AVAILABLE WHEN REVERSING RESOURCE TRANSACTIONS
|Frequently Asked Questions
|FA:SCM:MNT:Basis to Display the Sequence of Work Definitions in Work Order UI (Doc ID 2628798.1)
|FA:SCM:MNT How To Change Status Of Maintenance Work Order From Completed To Released? (Doc ID 2443080.1)
|Work Order Reports Does Not Print PDF Attachment When Submitted From Scheduled Processes. (Doc ID 2610135.1)
|FA: SCM: MNT: Does Generate Work Order consider the modified start date and reschedule future work orders? (Doc ID 2636908.1)
|FA:SCM:MNT: Cloud- Meter Based Maintenance Work Orders Creation (Doc ID 2535715.1)
|Question: How You Manage Inspections for Maintenance Work Orders using REST API?
|Ability to Create Follow Up Work Order / Child Work Order Against A Parent Work Order In Maintenance (Doc ID 2569730.1)
|SCM: SCM: MNT: How To Enable The OSN On Maintenance Work Order Page (Doc ID 2712320.1)
|FA:SCM:MNT: Ability to Complete Maintenance Work Order Operations Non Sequantially (Doc ID 2539776.1)
|FA:SCM:MNT In WO Create Inspection: Can Inspection Plan Default to a Value If There Is Only One Plan? (Doc ID 2794620.1)
|Ability to Create Work Orders by Copying Existing Work Orders (Doc ID 2363581.1)
|FA:SCM:MFG: How To Track The Changes Made In Work Order? (Doc ID 2536041.1)
|FA:SCM:MFG Unable To Give Units Of Resources Additionally Used In Maintenance Management (Doc ID 2416746.1)
|FA:SCM:MNT Can a User Create DFF in Review Maintenance Dispatch List to Capture Additional Information? (Doc ID 2796884.1)
|Maintenance Dispatch List Is Not Requiring Meter Readings (Doc ID 2755067.1)
|Question: Inspection plans not getting invoked for the non standard operations
|FA:SCM:MNT: Report Material Transactions results in error "You must provide the material serial number." (Doc ID 2510809.1)
|FA: SCM: MNT: How can the Work Order Release Process be Blocked When Any Shortage Exists? (Doc ID 2661082.1)
|Ability For Maintenance Work Orders To Request Materials That are Not Available Onhand (Doc ID 2572759.1)
|Question: "Expected Resolution Date" in the Report Production Exception
|Question: Can´t find maintenance exceptions on OTBI.
|Question: Can we Report Material and Resource Transactions for multiple Maintenance Work Order in bulk?
|Interfacing Maintenance Work Orders to Costing (Doc ID 2599895.1)
|Question: Why Closing of Supplier Operation Details page is not returning to Edit Work Order and instead going to Maintenance Home page?
|Question: Manage Maintenance Work Orders - Closing Supplier Operation Details should return to Edit Work Order but instead it is landing to Maintenance Management UI
|Question: Asset Cost is not visible from Asset UI tab>Costing
|Question: FA:SCM:MNT Work Order Estimated Cost (Doc ID 2803958.1)
|Question: Do we have Deep Link for Maintenance Dispatch List?
|Work order inline inspection error(WIE-4425685)