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Master KM: Maintenance Work Order Creation & Completion(Common issues and FAQ) (Doc ID 2679987.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Maintenance Cloud Service
Information in this document applies to any platform.


 The purpose of this document is to explain How to Create, Update, Complete & Close Maintenance Work Order and in the end some Common Issues.


 This document will guide users to Create, Update, Complete & Close Maintenance Work Orders and help troubleshoot common issues.


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In this Document
 Overview of Maintenance Work Management
 Overview of Maintenance Work Orders
 How You Manage Maintenance Work Orders in the User Interface
 How You Create a Maintenance Work Order
 Create a Maintenance Work Order by Copying an Existing Work Order
 How You Edit a Maintenance Work Order
 Editing the Work Order Information
 Adding and Editing the Operations
 Add and Edit Operation Items
 Add Purchased Items
 Review Purchased Item Details
 Add and Edit the Resources
 How You Perform Mass Actions on Maintenance Work Orders
 How You Import Maintenance Work Orders
 How You Close a Maintenance Work Order
 Overview of Maintenance Work Order Exceptions
 How You Review Maintenance Work Order Exceptions
 How You Review Maintenance Work Order Cost
 Execute Maintenance Work
 Overview of Maintenance Work Execution
 How You Review a Maintenance Dispatch List
 How You Manage Inspections for Maintenance Work Orders
 How You Report an Operation Transaction
 How You Report an Operation Transaction Using Quick Complete
 How You Report an Operation Transaction Using Complete with Details
 Report an Operation Transaction
 How You Report a Material Transaction
 Issuing Materials to the Operation
 Returning Materials to the Inventory
 Report a Material Transaction
 How You Report a Resource Transaction
 Charging Resources to the Work Order Operation
 Reversing Resources Charged to the Work Order Operation
 Manually Adding Resources for Reporting
 Report a Resource Transaction
 How You Report Maintenance Exceptions
 How You Review Maintenance Transaction History
 How You Transfer Transactions from Maintenance to Costing
 Reports and Analytics
 How You Print a Material List
 How You Print Maintenance Work Order Details
 Common Issues
 Null Pointer Exception When Resource is Being Added to an Maintenance Work Order Operation (Doc ID 2394563.1)
 FA:SCM:MNT: Task (Print Material List) is not visible in Maintenance Management Task Pane. (Doc ID 2640520.1)
 Error when creating a new Work Order (WIE-4426033) (Doc ID 2642177.1)
 Subtype defined on the work definition is not getting defaulted on the Preventative Maintenance work order.
 FA:SCM:MNT: Active Resource Not Available to Be Added in Work Order Operations (Doc ID 2725872.1)
 FA:SCM:MNT: Material Not Allocated Even Though Stock Is Available (Doc ID 2642901.1)
 FA:SCM:MNT Components With Supply Type as 'Push' Are Not Directly Issued To The Work Order (Doc ID 2760636.1)
 FA:SCM:MNT: You Cannot Create Work Orders For The Asset XXX (WIE-4425669) (Doc ID 2527376.1)
 The Resource XXXX Cannot be Set as a Principal Resource (Doc ID 2780894.1)
 FA:SCM:MNT Duplicated Operations At Review Dispatch List (Doc ID 2776608.1)
 User Facing Locking Error During Manual Report In Maintenance Dispatch List (Doc ID 2795265.1)
 FA: SCM: MNT: Inspection Status Is in "Pending" Status And Still Allowing to Complete the Maintenance Work Order (Doc ID 2696158.1)
 FA:SCM:MNT Maintenane Resource Exception: You Cannot Include the Work Center Resource in This Exception Because It Participates in Another Exception With Overlapping Start and End Times. (RCS-33360084) (Doc ID 2743290.1)
 Is There a Rest Api Available to Create Maintenance Work Order Exception (Doc ID 2794034.1)
 Error In 'Release & Pick Materials' For Maintenance Work Order (Doc ID 2414154.1)
 Issue: unable to see asset hierarchy in "Report Material Transaction"
 Cannot Retrieve Maintenance Resource Transactions Via REST API With 403 Forbidden (Doc ID 2622454.1)
 Frequently Asked Questions
 FA:SCM:MNT:Basis to Display the Sequence of Work Definitions in Work Order UI (Doc ID 2628798.1)
 FA:SCM:MNT How To Change Status Of Maintenance Work Order From Completed To Released? (Doc ID 2443080.1)
 Work Order Reports Does Not Print PDF Attachment When Submitted From Scheduled Processes. (Doc ID 2610135.1)
 FA: SCM: MNT: Does Generate Work Order consider the modified start date and reschedule future work orders? (Doc ID 2636908.1)
 FA:SCM:MNT: Cloud- Meter Based Maintenance Work Orders Creation (Doc ID 2535715.1)
 Question: How You Manage Inspections for Maintenance Work Orders using REST API?
 Ability to Create Follow Up Work Order / Child Work Order Against A Parent Work Order In Maintenance (Doc ID 2569730.1)
 SCM: SCM: MNT: How To Enable The OSN On Maintenance Work Order Page (Doc ID 2712320.1)
 FA:SCM:MNT: Ability to Complete Maintenance Work Order Operations Non Sequantially (Doc ID 2539776.1)
 FA:SCM:MNT In WO Create Inspection: Can Inspection Plan Default to a Value If There Is Only One Plan? (Doc ID 2794620.1)
 Ability to Create Work Orders by Copying Existing Work Orders (Doc ID 2363581.1)
 FA:SCM:MFG: How To Track The Changes Made In Work Order? (Doc ID 2536041.1)
 FA:SCM:MFG Unable To Give Units Of Resources Additionally Used In Maintenance Management (Doc ID 2416746.1)
 FA:SCM:MNT Can a User Create DFF in Review Maintenance Dispatch List to Capture Additional Information? (Doc ID 2796884.1)
 Maintenance Dispatch List Is Not Requiring Meter Readings (Doc ID 2755067.1)
 Question: Inspection plans not getting invoked for the non standard operations
 FA:SCM:MNT: Report Material Transactions results in error "You must provide the material serial number." (Doc ID 2510809.1)
 FA: SCM: MNT: How can the Work Order Release Process be Blocked When Any Shortage Exists? (Doc ID 2661082.1)
 Ability For Maintenance Work Orders To Request Materials That are Not Available Onhand (Doc ID 2572759.1)
 Question: "Expected Resolution Date" in the Report Production Exception
 Question: Can´t find maintenance exceptions on OTBI.
 Question: Can we Report Material and Resource Transactions for multiple Maintenance Work Order in bulk?
 Interfacing Maintenance Work Orders to Costing (Doc ID 2599895.1)
 Question: Why Closing of Supplier Operation Details page is not returning to Edit Work Order and instead going to Maintenance Home page?
 Question: Manage Maintenance Work Orders - Closing Supplier Operation Details should return to Edit Work Order but instead it is landing to Maintenance Management UI
 Question: Asset Cost is not visible from Asset UI tab>Costing
 Question: FA:SCM:MNT Work Order Estimated Cost (Doc ID 2803958.1)
 Question: Do we have Deep Link for Maintenance Dispatch List?
 Work order inline inspection error(WIE-4425685)

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