Master KM: Maintenance Work Order Creation & Completion(Common issues and FAQ)
(Doc ID 2679987.1)
Last updated on OCTOBER 11, 2023
Applies to:
Oracle Maintenance Cloud ServiceInformation in this document applies to any platform.
Purpose
The purpose of this document is to explain How to Create, Update, Complete & Close Maintenance Work Order and in the end some Common Issues.
Scope
This document will guide users to Create, Update, Complete & Close Maintenance Work Orders and help troubleshoot common issues.
Details
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In this Document
| Purpose |
| Scope |
| Details |
| Overview of Maintenance Work Management |
| Overview of Maintenance Work Orders |
| How You Manage Maintenance Work Orders in the User Interface |
| How You Create a Maintenance Work Order |
| Create a Maintenance Work Order by Copying an Existing Work Order |
| How You Edit a Maintenance Work Order |
| Editing the Work Order Information |
| Adding and Editing the Operations |
| Add and Edit Operation Items |
| Add Purchased Items |
| Review Purchased Item Details |
| Add and Edit the Resources |
| How You Perform Mass Actions on Maintenance Work Orders |
| How You Import Maintenance Work Orders |
| How You Close a Maintenance Work Order |
| Overview of Maintenance Work Order Exceptions |
| How You Review Maintenance Work Order Exceptions |
| How You Review Maintenance Work Order Cost |
| Execute Maintenance Work |
| Overview of Maintenance Work Execution |
| How You Review a Maintenance Dispatch List |
| How You Manage Inspections for Maintenance Work Orders |
| How You Report an Operation Transaction |
| How You Report an Operation Transaction Using Quick Complete |
| How You Report an Operation Transaction Using Complete with Details |
| Report an Operation Transaction |
| How You Report a Material Transaction |
| Issuing Materials to the Operation |
| Returning Materials to the Inventory |
| Report a Material Transaction |
| How You Report a Resource Transaction |
| Charging Resources to the Work Order Operation |
| Reversing Resources Charged to the Work Order Operation |
| Manually Adding Resources for Reporting |
| Report a Resource Transaction |
| How You Report Maintenance Exceptions |
| How You Review Maintenance Transaction History |
| How You Transfer Transactions from Maintenance to Costing |
| Reports and Analytics |
| How You Print a Material List |
| How You Print Maintenance Work Order Details |
| Common Issues |
| Null Pointer Exception When Resource is Being Added to an Maintenance Work Order Operation (Doc ID 2394563.1) |
| FA:SCM:MNT: Task (Print Material List) is not visible in Maintenance Management Task Pane. (Doc ID 2640520.1) |
| Error when creating a new Work Order (WIE-4426033) (Doc ID 2642177.1) |
| Subtype defined on the work definition is not getting defaulted on the Preventative Maintenance work order. |
| FA:SCM:MNT: Active Resource Not Available to Be Added in Work Order Operations (Doc ID 2725872.1) |
| FA:SCM:MNT: Material Not Allocated Even Though Stock Is Available (Doc ID 2642901.1) |
| FA:SCM:MNT Components With Supply Type as 'Push' Are Not Directly Issued To The Work Order (Doc ID 2760636.1) |
| FA:SCM:MNT: You Cannot Create Work Orders For The Asset XXX (WIE-4425669) (Doc ID 2527376.1) |
| The Resource XXXX Cannot be Set as a Principal Resource (Doc ID 2780894.1) |
| FA:SCM:MNT Duplicated Operations At Review Dispatch List (Doc ID 2776608.1) |
| User Facing Locking Error During Manual Report In Maintenance Dispatch List (Doc ID 2795265.1) |
| FA: SCM: MNT: Inspection Status Is in "Pending" Status And Still Allowing to Complete the Maintenance Work Order (Doc ID 2696158.1) |
| Is There a Rest Api Available to Create Maintenance Work Order Exception (Doc ID 2794034.1) |
| Error In 'Release & Pick Materials' For Maintenance Work Order (Doc ID 2414154.1) |
| Issue: unable to see asset hierarchy in "Report Material Transaction" |
| Cannot Retrieve Maintenance Resource Transactions Via REST API With 403 Forbidden (Doc ID 2622454.1) |
| Issue: RESOURCE INSTANCE NOT AVAILABLE WHEN REVERSING RESOURCE TRANSACTIONS |
| Frequently Asked Questions |
| FA:SCM:MNT:Basis to Display the Sequence of Work Definitions in Work Order UI (Doc ID 2628798.1) |
| FA:SCM:MNT How To Change Status Of Maintenance Work Order From Completed To Released? (Doc ID 2443080.1) |
| Work Order Reports Does Not Print PDF Attachment When Submitted From Scheduled Processes. (Doc ID 2610135.1) |
| FA: SCM: MNT: Does Generate Work Order consider the modified start date and reschedule future work orders? (Doc ID 2636908.1) |
| FA:SCM:MNT: Cloud- Meter Based Maintenance Work Orders Creation (Doc ID 2535715.1) |
| Question: How You Manage Inspections for Maintenance Work Orders using REST API? |
| Ability to Create Follow Up Work Order / Child Work Order Against A Parent Work Order In Maintenance (Doc ID 2569730.1) |
| SCM: SCM: MNT: How To Enable The OSN On Maintenance Work Order Page (Doc ID 2712320.1) |
| FA:SCM:MNT: Ability to Complete Maintenance Work Order Operations Non Sequantially (Doc ID 2539776.1) |
| FA:SCM:MNT In WO Create Inspection: Can Inspection Plan Default to a Value If There Is Only One Plan? (Doc ID 2794620.1) |
| Ability to Create Work Orders by Copying Existing Work Orders (Doc ID 2363581.1) |
| FA:SCM:MFG: How To Track The Changes Made In Work Order? (Doc ID 2536041.1) |
| FA:SCM:MFG Unable To Give Units Of Resources Additionally Used In Maintenance Management (Doc ID 2416746.1) |
| FA:SCM:MNT Can a User Create DFF in Review Maintenance Dispatch List to Capture Additional Information? (Doc ID 2796884.1) |
| Maintenance Dispatch List Is Not Requiring Meter Readings (Doc ID 2755067.1) |
| Question: Inspection plans not getting invoked for the non standard operations |
| FA:SCM:MNT: Report Material Transactions results in error "You must provide the material serial number." (Doc ID 2510809.1) |
| FA: SCM: MNT: How can the Work Order Release Process be Blocked When Any Shortage Exists? (Doc ID 2661082.1) |
| Ability For Maintenance Work Orders To Request Materials That are Not Available Onhand (Doc ID 2572759.1) |
| Question: "Expected Resolution Date" in the Report Production Exception |
| Question: Can´t find maintenance exceptions on OTBI. |
| Question: Can we Report Material and Resource Transactions for multiple Maintenance Work Order in bulk? |
| Interfacing Maintenance Work Orders to Costing (Doc ID 2599895.1) |
| Question: Why Closing of Supplier Operation Details page is not returning to Edit Work Order and instead going to Maintenance Home page? |
| Question: Manage Maintenance Work Orders - Closing Supplier Operation Details should return to Edit Work Order but instead it is landing to Maintenance Management UI |
| Question: Asset Cost is not visible from Asset UI tab>Costing |
| Question: FA:SCM:MNT Work Order Estimated Cost (Doc ID 2803958.1) |
| Question: Do we have Deep Link for Maintenance Dispatch List? |
| Work order inline inspection error(WIE-4425685) |