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FA: SCM: MNT: Unable to Find Returned Asset in Maintenance Cloud (Doc ID 2680502.1)

Last updated on JUNE 23, 2020

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

Finished goods are shipped through Sales Order and after shipment Asset has been created in Maintenance cloud. Asset is available in both Maintenance cloud and Install base. It is then returned through Service Request and available in Inventory location.

When querying returned asset in Maintenance cloud, unable to find the Asset. Ideally it should be available with Inventory location type. The same is available in database table.
 

Solution

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In this Document
Goal
Solution
References


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