PRC:PO: PO Change Order Is Auto-approved After It Is Escalated and Expired Instead of Being Rejected (Doc ID 2806676.1)

Last updated on JULY 26, 2023

Applies to:

Symptoms

When an Escalated Purchase Order (PO) Change Order expires, it automatically gets approved instead of getting rejected.


STEPS
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Example 1:
1. BPM worklist > Task Configuration > Document Approval > Deadlines > enable Escalate, max escalation level: 1
2. PO 1 shows Serial Terms Approval by XX, expired 07/13/21 12:06 PM and parallel terms approval first responder wins, approved 07/05/21 12:06 PM
3. PO 2 shows Serial terms Approval by XX, expired 07/13/21 12:04 PM and parallel terms approval first responder wins, task completed: approved 07/13/21 12:04 PM

Example 2:
1. BPM worklist > Task Configuration > Document Approval > Deadlines > enable expire only
2. Create a PO Change Order “1-1”
3. Approval Flow – Change Order routed for approval but once the approval expires, the PO
Change Order moves to “Auto Approved”

Changes

Cause

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