My Oracle Support Banner

Fusion Benefits Cloud: Submit Enrollment - ' An Error Occurred While Retrieving a Record for Processing' (Doc ID 2855315.1)

Last updated on AUGUST 17, 2023

Applies to:

Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to save the medical plans,
the following error occurs.

ERROR
-----------------------
An error occurred while retrieving a record for processing.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Benefit enrollments.
2. Click Submit.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.