Subscriptions With Covered Levels Are Not Interfacing Into AR (Doc ID 2863278.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Symptoms

On : 11.13.22.01.0 version, Billing

Subscriptions with covered levels are not interfacing into AR

Business Scenario:

Our Subscriptions have covered levels where assets are added. Once such Subscriptions are activated and send to receivables, the process is getting completed but error in log.
Hence the billing summary is not being send to Ra_interface.

Attaching the error log for debug

ERROR
-----------------------
# Algorithm Call Stack
-----------------------
ARInterface.insert ([
at Step 'Send Billing Information'
at Algorithm: 'Subscription Management and Account Receivables Integration-4'

# Algorithm Variable Stack
---------------------------
Algorithm: 'Subscription Management and Account Receivables Integration-4' payload:
VariableName:'CustomizationFlag' DateType:'java.lang.Boolean' IOType:'InOut' value:'true'
VariableName:'ARInterface' DateType:'commonj.sdo.DataObject' IOType:'InOut' value:'

  
  300001252033938
  <GetReceivablesInterface:BU_Name_Custom>UK_GS_GS14_BU
  <GetReceivablesInterface:GRID_PO_Number_Header_Custom>PO262728
  
  
  300001252033938interfaceSubscriptionBillLines : Excepion while Calling algorithmObject for requestId :29335794 :: SubscriptionNumber : GRID-1238 billLineId : 100002033688479 : oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.apps.scm.pricing.priceExecution.algorithms.publicQuery.exception.ActionException, msg=Action 'onEachSubscription' not executed properly.
Cannot get property 'GRID_Asset_Notes_Custom' on null object




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Subscription with Covered levels
2. Activate Subscription
3. Execute Send Subscription Data to RMCS ESS Job.
 

Changes

Cause

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