Email Notifications Triggered Through Custom Object Workflow On Contracts Sends Emails To Incorrect Addressees
(Doc ID 2915728.1)
Last updated on FEBRUARY 02, 2023
Applies to:
Oracle Fusion Enterprise Contracts - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR:
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Email Notification is sent to the wrong user when a custom object is approved or rejected.
EXPECTED BEHAVIOR:
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Email Notification has to be sent to the Created By User based on the E-Mail template setup in the Custom Object.
STEPS TO REPRODUCE:
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The issue can be reproduced at will as below
- Create a Custom Object Workflow for an approval and rejection action of the custom object record under Contracts offering.
- Enable the E-Mail template and select the TO address to Created By of the custom object record.
- Create a transaction in the custom object and click on Actions and Approve the transaction.
- Email Notification is triggered to a wrong email address instead of sending to the 'Created_by' user.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |