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Renewed Subscription Gets Created With The Incorrect Subscription Profile and Renewal Template (Doc ID 2920143.1)

Last updated on APRIL 01, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.10.0 version, Renewal

ACTUAL BEHAVIOR
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Renewed Subscription Gets Created With The Incorrect Subscription Profile and Renewal Template


EXPECTED BEHAVIOR
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It is expected that the application use the renewal rules based on Business Unit (BU) and Subscription Profile to determine the renewal template and should have created the renewed Subscription using the Subscription Profile associated to the renewal template.

Steps to reproduce:
-------------------------
The issue can be reproduced at will with the following steps:

  1. Define a Subscription Rule using the Business Unit (BU) in the condition Column and define rules to take different renewal template based on its Subscription Profile.
  2. All rules have the same precedence.
  3. Each renewal templates has its own Subscription Profile association for its renewal Subscription.
  4. Create a renewal Subscription Manually or through the ESS job.
  5. Review the Subscription Profile on the renewed subscription.
  6. The Subscription Profile on the renewed Subscription is not matching the Subscription Profile defined in the renewal template.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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