Closing Subscription Product Using Import Management With ORA_PRORATE_WITH_CREDIT Is Not Working
(Doc ID 2921772.1)
Last updated on JANUARY 18, 2023
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Billing
ACTUAL BEHAVIOR
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Closing Subscription Product using Import Management with credit method as ORA_PRORATE_WITH_CREDIT does not create the credit, although it does close the Subscription Product.
EXPECTED BEHAVIOR
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It is expected that the credit gets created when the Subscription Product is closed with the ORA_PRORATE_WITH_CREDIT credit method
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Import Management import activity for object: Subscription Product
2. Use a CSV import file with 'ORA_PRORATE_WITH_CREDIT' as the Credit Method
2. Use default Field mapping
3. Submit the import activity
4. Observe the Subscription Product getting closed however a credit is not created
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |