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Subscription Is Stuck In Pending Approval And Approval Notifications Are Not Sent (Doc ID 2932660.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.10.0 version

ACTUAL BEHAVIOR
---------------
Approvals are not working in subscription management. Subscriptions are stuck in Pending Approval status and there are no approval notifications sent.

 

EXPECTED BEHAVIOR
---------------

Users expect approval workflow to be working properly.

 

STEPS
---------------

1. Create subscription

2. Submit for approval

3. Status is stuck in 'Pending Approval' and there are no notifications sent

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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