Unable To Close Covered Level In Subscriptions
(Doc ID 2961721.1)
Last updated on AUGUST 21, 2023
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.23.01.0 and laterInformation in this document applies to any platform.
Symptoms
On: 11.13.23.01.0, Authoring
ACTUAL BEHAVIOR
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Unable to close Active Covered Level on Subscriptions; the Close Credit Method, Close Date and Close Reason fields method can't be selected.
EXPECTED BEHAVIOR
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Users must be able to select values for each of the fields and close the Subscription Product.
STEPS
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- Navigate to Subscription Management.
- Search and select a Subscription that has Covered Levels.
- Navigate to the Covered Levels
- Select one of the Covered Levels and then click Actions -> Close.
- Notice the 'Close Line' pop up with fields disabled.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |