FA:SCM:MNT: Deferred Approval Maintenance Work Order
(Doc ID 2972133.1)
Last updated on NOVEMBER 10, 2023
Applies to:
Oracle Maintenance Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : Maintenance Work Order Execution
ACTUAL BEHAVIOR
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Electronic signature for deferred approval maintenance work order configured as serial approval. But all the approves gets the notification
EXPECTED BEHAVIOR
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Approval should be sent in serial sequence. If one of the approver rejects then the approval should not go to the next approver
STEPS
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The issue can be reproduced at will with the following steps:
1. Enable E-Signature for Work Order Maintenance & Setup serial approval
2. Create Work Order -> Change Status to Released -> Save and Submit -> Status Changed to Pending Approval
3. Both Approver 1 and Approver 2 received approval notification even though we set approval routing as serial.
Cause
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In this Document
Symptoms |
Cause |
Solution |