FA:SCM:MNT: Deferred Approval Maintenance Work Order (Doc ID 2972133.1)

Last updated on DECEMBER 16, 2024

Applies to:

Symptoms

On : Maintenance Work Order Execution

ACTUAL BEHAVIOR
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Electronic signature for deferred approval maintenance work order configured as serial approval. But all the approves gets the notification

EXPECTED BEHAVIOR
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Approval should be sent in serial sequence. If one of the approver rejects then the approval should not go to the next approver

STEPS
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The issue can be reproduced at will with the following steps:
1. Enable E-Signature for Work Order Maintenance & Setup serial approval
2. Create Work Order -> Change Status to Released -> Save and Submit -> Status Changed to Pending Approval
3. Both Approver 1 and Approver 2 received approval notification even though we set approval routing as serial.

Cause

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