Included Warranty Duration Needs To Be Adjusted Based On Specific Business Driven Conditions (Doc ID 2985103.1)

Last updated on NOVEMBER 30, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR

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Included Warranty subscription duration is X months (as per business requirement) in the Product Information Management (PIM) system. By default, the included warranty Subscription start date is set to order ship date. Once the installation date is set, the covered asset start and end dates get adjusted according to the asset installed date. (which impacts the entire included warranty subscription and product duration)

EXPECTED BEHAVIOR

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Included warranty subscription duration should be revised according to following conditions on updating the Installation Date:

- Condition 1: If the difference between the Installed Date and Ship Date is greater than 90 days, then the Start Date should be set as the Ship Date, and the End Date should be calculated as Start Date + 15 months.
- Condition 2: If the difference between the Installed Date and Ship Date is less than or equal to 90 days, then the Start Date should be set as the Installation Date, and the End Date should be calculated as Start Date + 12 months.

STEPS TO REPRODUCE

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1. Start Date is set to order ship date for an Included Warranty.
   
2. The covered asset's start and end dates get adjusted according to the asset installed date.

Cause

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