My Oracle Support Banner

The Subscription Product 'Align Billing From' Date Does Not Copied Over to the Renewed Subscription (Doc ID 2986595.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Renewal

ACTUAL BEHAVIOR
---------------
The subscription product 'Align Billing From' date does not copied over to the renewed subscription.
 

EXPECTED BEHAVIOR
-----------------------

User expects to see the subscription product 'Align Billing From' date copied over to the renewed subscription product.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set the date on the 'Align Billing From' field for the the subscription product.

2. Renew the subscription.

2. See the 'Align Billing From' date not being copied over to the renewed subscription product.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.