Unable to Consume Usage Event For Subscription Rate Plan After Running Rate Subscription Usage Events - ERROR: The price for a subscription usage event couldn't be calculated: Pricing can't find any charges for rate plan (Doc ID 3001733.1)

Last updated on FEBRUARY 16, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Unable to consume usage event for the subscription rate plan. After running the Usage Event payload, setting the Usage Event Batch status to ORA_IN_PROCESS, and then running the ESS job - Rate Subscription Usage Events, an error occurs.

ERROR
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The price for a subscription usage event couldn't be calculated: Pricing can't find any charges for rate plan {RATE PLAN NAME}. Make sure you set up charges for the rate plan


STEPS
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The issue can be reproduced at will with the following steps:

1. Create a new price list with a rate plan.

2. Create a new Subscription and add the item associated with the rate plan created above.

3. Activate the Subscription.

4. Create a Usage Event Batch and run the Usage Event payload

6. Update the Usage Event Batch status to ORA_IN_PROCESS.

5. Run the ESS job - Rate Subscription Usage Events.

6. Observe the error.

Cause

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