My Oracle Support Banner

Unable To Create An Install Based Asset Using Serial Number (Doc ID 3005389.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Performance
ACTUAL BEHAVIOR

-----------------------

The user is creating an Asset using the Serial Number in the Installed Base Assets. They are getting the following error when doing so:



ERROR
-----------------------



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Go to Installed Base Assets
  2. Click on Create
  3. Fill in the Asset Number field
  4. Get the error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.