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Support and Software Update Policy for Oracle Linux Manager, formerly known as Spacewalk, and Oracle Linux Manager Proxy running on Oracle Linux (Doc ID 1596418.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Cloud Infrastructure - Version N/A and later
Linux OS - Version Oracle Linux 6.0 and later
Oracle Exalogic Elastic Cloud Software - Version 2.0.6.2.0 to 2.0.6.2.0
Linux x86-64

Details

Purpose

This document outlines Oracle’s support and software update policy for customers using Oracle Linux Manager and Oracle Linux Manager Proxy on Oracle Linux 6, 7 and 8.


Scope

This document applies to the support and updates of Oracle Linux Manager and Oracle Linux Manager Proxy on Oracle Linux 6, 7, and 8.


What is Oracle Linux Manager and Oracle Linux Manager Proxy?

Oracle Linux Manager and Oracle Linux Manager Proxy are an open source Linux systems management solution. They allow you to inventory your systems (hardware and software information), install and update software on your systems, collect and distribute your custom software packages into manageable groups, provision (via kickstart) your systems, manage and deploy configuration files to your systems and monitor your systems.

Oracle Linux Manager is formerly known as Spacewalk. Oracle Linux Manager Proxy is formerly known as Spacewalk Proxy.  Spacewalk and Spacewalk Proxy  are the upstream Open Source projects for Red Hat Satellite.


The Policy


Oracle support is limited to the version of Oracle Linux Manager and Oracle Linux Manager Proxy built by and downloaded from Oracle. Support is not provided for the upstream binary packages downloaded from the upstream Spacewalk community site.

Oracle support for Oracle Linux Manager and Oracle Linux Manager Proxy is limited to customers with either Basic or Premier Support Subscriptions.

Oracle will support both the latest and previous version of Oracle Linux Manager Server and Client deployed on Oracle Linux.
For example, if the latest version released by Oracle is 2.6, then Oracle will support both version 2.6 and the previous version 2.4.

Spacewalk 2.10 has been renamed to Oracle Linux Manager 2.10.

When a new version of Spacewalk or Oracle Linux Manager is released, Oracle will remove the older (N-2) versions during the release process.


With the release of Oracle Linux Manager 2.10, the repositories for Spacewalk 2.10 are scheduled to be retired on January 31, 2021. If you are planning to upgrade your Spacewalk 2.7 installation, ensure that you upgrade to Oracle Linux Manager 2.10.

Oracle only provides Oracle Linux Manager, Oracle Linux Manager Proxy and Oracle Linux Manager server binary packages for Oracle Linux 6 ,7 and 8(x86_64) . Oracle Linux Manager and Oracle Linux Manager Proxy client packages are available for Oracle Linux 5 and 6 (i386 and x86_64)  7 and 8(x86_64). Support is provided for provisioning and patching Oracle Linux. Support is not provided for patching existing Red Hat Enterprise Linux installations and other derivatives. Support is also not provided for running the Spacewalk server on RHEL. Customers may chose to self-support provisioning and patching those platforms. Support is not provided for Oracle Solaris or Debian clients.



Oracle support is limited to severity 2 service requests and lower. Severity 1 service requests will not be accepted for Oracle Linux Manager or Oracle Linux Manager Proxy.

Support is limited to assistance with the initial installation of Oracle Linux Manager and Oracle Linux Manager Proxy and subsequent configuration of them to enable provisioning, patching, monitoring and auditing of Oracle Linux 5, 6, 7, and 8  servers for functionality described in the Oracle Linux documentation for the Oracle Linux Manager.
 
If a customer chooses to use a non-Oracle database or Oracle Express Edition (XE) as the repository, support is limited to the Oracle Linux Manager and Oracle Linux Manager Proxy application only.
Oracle Linux does not support the “Virtualization” and “Virtualization Host” entitlements provided by Oracle Linux Manager and Oracle Linux Manager Proxy for x86. Oracle VM for x86 is not a supported provisioning or patching target for Oracle Linux Manager or Oracle Linux Manager Proxy.

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