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OLVM: Fail to Upload ISO from GUI with Error "UPLOAD_IMAGE_PAUSED_BY_SYSTEM_TIMEOUT" (Doc ID 2624726.1)

Last updated on APRIL 06, 2020

Applies to:

Linux OS - Version Oracle Linux 7.6 with Unbreakable Enterprise Kernel [4.14.35] and later
Linux x86-64

Symptoms

Fail to upload ISO Image to the Data Domain in OLVM GUI with error 'UPLOAD_IMAGE_PAUSED_BY_SYSTEM_TIMEOUT'.

The following messages are shown in file /var/log/ovirt-engine/engine.log

2019-12-25 20:26:31,769+02 ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (EE-ManagedThreadFactory-engineScheduled-Thread-60) [20d6c8f7-5b56-4df5-ae05-9c3c628c4dc5] EVENT_ID: UPLOAD_IMAGE_PAUSED_BY_SYSTEM_TIMEOUT(1,071), Upload was paused by system. Reason: timeout due to transfer inactivity.
2019-12-25 20:26:31,771+02 INFO [org.ovirt.engine.core.bll.storage.disk.image.ImageTransferUpdater] (EE-ManagedThreadFactory-engineScheduled-Thread-60) [20d6c8f7-5b56-4df5-ae05-9c3c628c4dc5] Updating image transfer 3ce9c5bf-83b2-4787-9ec7-3dfea8401e62 (image a860beb9-fec3-4535-94c7-83c5be6055f4) phase to Paused by System
2019-12-25 20:26:41,823+02 INFO [org.ovirt.engine.core.bll.storage.disk.image.TransferDiskImageCommand] (EE-ManagedThreadFactory-engineScheduled-Thread-20) [20d6c8f7-5b56-4df5-ae05-9c3c628c4dc5] Transfer was paused by system. Upload disk 'OEL7.7.iso' (disk id: 'a860beb9-fec3-4535-94c7-83c5be6055f4', image id: '7ab6a047-77a0-46da-a4cd-7d160660ebb8')
2019-12-25 20:51:07,988+02 INFO [org.ovirt.engine.core.bll.storage.disk.image.ImageTransferUpdater] (default task-5) [2f7cc4cb-cdd8-44ef-8fb4-4d551def0972] Updating image transfer a26a1fd2-21ef-485c-8d14-3e03877fcb45 (image 0fc7e81b-2922-4903-b7f4-a846ec9a20fc) phase to Paused by System (message: 'Sent 40.5625MB')
2019-12-25 20:51:08,002+02 ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (default task-5) [2f7cc4cb-cdd8-44ef-8fb4-4d551def0972] EVENT_ID: UPLOAD_IMAGE_XHR_TIMEOUT_ERROR(1,061), Unable to upload image to disk 0fc7e81b-2922-4903-b7f4-a846ec9a20fc due to a request timeout error. The upload bandwidth might be too slow. Please try to reduce the chunk size: 'engine-config -s UploadImageChunkSizeKB=new_value'
....
2019-12-26 00:48:04,836+02 INFO [org.ovirt.engine.core.bll.storage.disk.image.ImageTransferUpdater] (default task-11) [e10cfb20-6ddc-402a-9e07-a62a8d96be1b] Updating image transfer a1394df5-5124-4d26-9766-e61e5e4b8fdf (image 478ea5e9-edb8-48e9-92d5-4d16c59c0cbd) phase to Paused by System (message: 'Sent 51.578125MB')
2019-12-26 00:48:04,845+02 ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (default task-11) [e10cfb20-6ddc-402a-9e07-a62a8d96be1b] EVENT_ID: UPLOAD_IMAGE_XHR_TIMEOUT_ERROR(1,061), Unable to upload image to disk 478ea5e9-edb8-48e9-92d5-4d16c59c0cbd due to a request timeout error. The upload bandwidth might be too slow. Please try to reduce the chunk size: 'engine-config -s UploadImageChunkSizeKB=new_value'
2019-12-26 00:48:07,653+02 INFO [org.ovirt.engine.core.bll.storage.disk.image.TransferDiskImageCommand] (EE-ManagedThreadFactory-engineScheduled-Thread-9) [42a30255-7a3f-45c2-9e52-b7f804dc9533] Transfer was paused by system. Upload disk 'OEL7.7.iso' (disk id: '478ea5e9-edb8-48e9-92d5-4d16c59c0cbd', image id: '1b23d7f4-a0ab-4c45-ab2f-90ddd200768f')

Changes

No changes.

Cause

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Symptoms
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Cause
Solution


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