My Oracle Support Banner

PSFT Global Payroll/Absence Management: Configuring Individualized Customer Rules Requires Consulting Assistance. (Doc ID 1112426.1)

Last updated on JULY 05, 2022

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Global Payroll Core - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.


This document is a general guideline to explain when or not a Service Request should be submitted to the Global Support center or when a customer would need individualized assistance from consultants (Oracle Consulting Services or an outside consultant, expert in Absence Management.)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Types of issues that would be registered with Global Support (this is not a finite list but merely an explanation of a support problem):
 Types of issues/questions that would be registered to a consultant or to the My Oracle Support Community (see link below).


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.