PSFT Global Payroll/Absence Management: Configuring Individualized Customer Rules Requires Consulting Assistance.
(Doc ID 1112426.1)
Last updated on JULY 28, 2020
Applies to:PeopleSoft Enterprise HCM Absence Management - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Global Payroll Core - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.
This document is a general guideline to explain when or not a Service Request should be submitted to the Global Support center or when a customer would need individualized assistance from consultants (Oracle Consulting Services or an outside consultant, expert in Absence Management.)
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In this Document
|Types of issues that would be registered with Global Support (this is not a finite list but merely an explanation of a support problem):|
|Types of issues/questions that would be registered to a consultant or to the My Oracle Support Community (see link below).|