EBI9.0+: Troubleshooting Vertex O Series with Vertex Tracing (Doc ID 1143701.1)

Purpose

This document is in 2 parts:

Part 1: How to generate SoapCalc*.txt logs

Starting with release 8.9 PeopleSoft has added some extra debugging logic to capture information that we send and receive to and from Vertex O Series.  Please look for the sopacalc.xml and soapcalc.res files and send them to the GCS when trying to determine if there is an issue with the data we are passing to Vertex or with the data that is being received by Vertex.

Part 2: How to Get Vertex Generated Trace Files

This document is intended to provide users with another troubleshooting action to take when tackling a Vertex/PeopleSoft issue. PeopleSoft will create SoapCalc*.txt logs that allow you to view the xml that we send to Vertex and the xml that is sent back from Vertex. See Part 1 above for information regarding SoapCalc*.txt) Vertex generated trace files are helpful when more information is needed to determine whether the issue reported is due to Vertex or PeopleSoft.

Troubleshooting Steps

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