E-AS: How To Troubleshoot Issues When PSAPPSRV Process is Involved in a Java crash And Creating Javacore Files on the Operating System (Doc ID 1169143.1)

Last updated on JUNE 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.22 to 8.51 [Release 8.2 to 8.4]
Information in this document applies to any platform.
***Checked for relevance on 11-30-2016***

Goal

How To Troubleshoot Issues When PSAPPSRV Process is Involved in a Java crash And Creating Javacore Files on the Operating System.

Javacores and core files created on the Operating System that appear to show that the PSAPPSRV process is involved in a Java crash.

The cause can be a problem with the version of JRE or reaching ulimits for the UNIX account booting the application server domain.

The above are a couple of known causes, however, there are a variety of problems from C code bugs to PeopleCode errors that will lead to some illegal action by Java or the PSAPPSRV process.

For a process exception the operating system will typically generate a core file. The core file itself may indicate the process involved in the exception. For instance the command 'file core' will, on some platforms, identify this process.

Solution

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