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Troubleshooting ORA-03113: end-of-file on communication channel Errors in Campus Solutions Application (Doc ID 1192684.1)

Last updated on FEBRUARY 04, 2020

Applies to:

PeopleSoft Enterprise CS Student Administration - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Purpose

This document provides guidelines to do an initial analysis of ORA-03113: end-of-file on communication channel errors received in various Components/Page/Processes in the PeopleSoft Campus Solutions application.

It is often the case that certain problems have been already discovered and are documented in My Oracle Support notes and in published bug information. With the proper techniques it is often possible to narrow down to a particular bug that matches your problem and find documented workarounds or patch information. This document is mainly aimed at rediscovering bugs in Oracle code that cause internal errors or core dumps but it may be equally applicable to all kinds of problems that may be encountered. The following paragraphs aim at extracting the relevant keywords from the trace file to find the documents that are relevant to the specific error condition. It also tries to help in further narrowing down the list of relevant documents by correlating them to the specific circumstances of the error.

After finding a set of documents, either bug database entries or notes, these must be correlated to the specific circumstances to further narrow down the search results.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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