How To Correct the Error "A Default Return To Vendor Customer has not been set up. (11100,2947)" when Creating an Express Issue for a Return To Vendor (RTV) / How To Correct the Error "The Customer ID XXX is not a valid Ship-To Customer" (Doc ID 1201393.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Inventory - Version 9.1 and later
Information in this document applies to any platform.

Goal

 What can you do to correct the below error which is issued when attempting to create an 'Express Issue' (navigation: Inventory, Fulfill Stock Orders, Stock Request, Express Issue) for a Return To Vendor (RTV)?

A Default Return To Vendor Customer has not been set up. (11100,2947)

 
A similar error can be issued when creating a RTV (navigation: Purchasing, Return To Vendor / Supplier, Add/Update RTV) and using the 'Fulfill' or Express' Inventory Process option. When doing so, you are requested to run the 'Fulfillment Transactions' process (IN_FUL_BCT) (navigation: SCM Integrations, Process Transactions, Inventory Fulfillment Requests).The EIP may be marked in error in the 'Maintain Transactions' page (navigation: SCM Integrations, Transaction Error Handling, Maintain Transactions) with Message 230:

The Customer ID XXX is not a valid Ship-To Customer


How to resolve these errors?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms