How To Correct the Error "A Default Return To Vendor Customer has not been set up. (11100,2947)" when Creating an Express Issue for a Return To Vendor (RTV) / How To Correct the Error "The Customer ID XXX is not a valid Ship-To Customer" (Doc ID 1201393.1)

Last updated on FEBRUARY 04, 2022

Applies to:

Goal

 What can you do to correct the below error which is issued when attempting to create an 'Express Issue' (navigation: Inventory, Fulfill Stock Orders, Stock Request, Express Issue) for a Return To Vendor (RTV)?

 
A similar error can be issued when creating a RTV (navigation: Purchasing, Return To Vendor / Supplier, Add/Update RTV) and using the 'Fulfill' or Express' Inventory Process option. When doing so, you are requested to run the 'Fulfillment Transactions' process (IN_FUL_BCT) (navigation: SCM Integrations, Process Transactions, Inventory Fulfillment Requests).The EIP may be marked in error in the 'Maintain Transactions' page (navigation: SCM Integrations, Transaction Error Handling, Maintain Transactions) with Message 230:

How to resolve these errors?

Solution

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