My Oracle Support Banner

Student Refunding: Common Issues (Doc ID 1209346.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8 SP1 to 9.2 [Release 8 to 9]
Information in this document applies to any platform.


The purpose of this document is to be a repository for Student Financials Student Refunding Common Issues, including issues with refunding through Accounts Payable as well as through North American Payroll..

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 The wrong address is appearing on refund checks.
 How do we select an address for a Corp Refund?
 Refund Date on Student Refund By ID
 Duplicated checks or advices when processing online refunds.
 No output is produced although a check date and check number have been assigned.
 Corporate Sponsor Refunds are posted to the student account rather than the corporate account when run in batch
 Corporate Sponsor Refunds Page Takes a Very Long Time to Load External Org IDs (EXT_ORG_ID)
 Self-Service Direct Deposit Page Not Loading
 SSF_AP_INTFC Fails With Errors - Error in SSF_AP_INTFC - Invalid Row Number x For Class Rowset Method And TRIGGER_TABLE (91,51)
 Unique Constraint Error Caused Failure In Student AP Refund Process
 Send Vouchers To AP Process Fails After Applying Campus Solutions 9.0 Bundle #20
 Zero Padding Of Control Group, Vendor Id, and Voucher ID Incident Delivered in Campus Solutions Bundle #20
 Refund Approval Generates Two Transaction IDs for the Same Refund
 What Happened to the 'Refund Credit Card Other' Process?
 Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource
 Refunding to a Closed Credit Card
 Process EPayment Refund Job Generates Warning Messages For Cashiering Credit Card Payments
 Issue Refunding Echeck Payments With Hosted Payment and Touchnet

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.