Student Refunding: Common Issues
(Doc ID 1209346.1)
Last updated on MAY 03, 2021
Applies to:PeopleSoft Enterprise CS Student Financials - Version 8 SP1 to 9.2 [Release 8 to 9]
Information in this document applies to any platform.
Checked for currency August 1, 2017.
The purpose of this document is to be a repository for Student Financials Student Refunding Common Issues, including issues with refunding through Accounts Payable as well as through North American Payroll..
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In this Document
|How to get Person Of Interest (POI) job data setup for refunding?|
|How Can I create the POI Job for every student, or populate the Student List to do so?|
|How do I establish the default values for creating a POI Job?|
|When trying to use Request Student Job Data, I get an error citing "Field Does Not Exist -- RUN_CNTL_SF.OPRID.(2,104)|
|When creating a POI Job, I get a component interface error citing "SetID not found for name='REG_REGION', value=''..."|
|Cannot see a row for a student who's POI Job has been created when I use the link on the Create Student Job Data page|
|The wrong address is appearing on refund checks.|
|How do we select an address for a Corp Refund?|
|Refund Date on Student Refund By ID|
|Error citing "The PSHUP process encountered errors loading the paysheet, please check for processing messages (14840,141)".|
|Error citing "The employee did not have a state or local tax data record that indicated that it was the primary work location."|
|Duplicated checks or advices when processing online refunds.|
|No output is produced although a check date and check number have been assigned.|
|Corporate Sponsor Refunds are posted to the student account rather than the corporate account when run in batch|
|Corporate Sponsor Refunds Page Takes a Very Long Time to Load External Org IDs (EXT_ORG_ID)|
|Self-Service Direct Deposit Page Not Loading|
|Cannot see some students when attempting to create Direct Deposit information|
|SSF_AP_INTFC Fails With Errors - Error in SSF_AP_INTFC - Invalid Row Number x For Class Rowset Method And TRIGGER_TABLE (91,51)|
|Unique Constraint Error Caused Failure In Student AP Refund Process|
|Send Vouchers To AP Process Fails After Applying Campus Solutions 9.0 Bundle #20|
|Zero Padding Of Control Group, Vendor Id, and Voucher ID Incident Delivered in Campus Solutions Bundle #20|
|Refund Approval Generates Two Transaction IDs for the Same Refund|
|What Happened to the 'Refund Credit Card Other' Process?|
|Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource|
|Refunding to a Closed Credit Card|
|Process EPayment Refund Job Generates Warning Messages For Cashiering Credit Card Payments|
|Issue Refunding Echeck Payments With Hosted Payment and Touchnet|