Student Refunding: Common Issues
(Doc ID 1209346.1)
Last updated on MARCH 26, 2020
Applies to:
PeopleSoft Enterprise CS Student Financials - Version 8 SP1 to 9.2 [Release 8 to 9]Information in this document applies to any platform.
Checked for currency August 1, 2017.
Purpose
The purpose of this document is to be a repository for Student Financials Student Refunding Common Issues, including issues with refunding through Accounts Payable as well as through North American Payroll..
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| How to get Person Of Interest (POI) job data setup for refunding? |
| How Can I create the POI Job for every student, or populate the Student List to do so? |
| How do I establish the default values for creating a POI Job? |
| When trying to use Request Student Job Data, I get an error citing "Field Does Not Exist -- RUN_CNTL_SF.OPRID.(2,104) |
| When creating a POI Job, I get a component interface error citing "SetID not found for name='REG_REGION', value=''..." |
| Cannot see a row for a student who's POI Job has been created when I use the link on the Create Student Job Data page |
| The wrong address is appearing on refund checks. |
| How do we select an address for a Corp Refund? |
| Refund Date on Student Refund By ID |
| Error citing "The PSHUP process encountered errors loading the paysheet, please check for processing messages (14840,141)". |
| Error citing "The employee did not have a state or local tax data record that indicated that it was the primary work location." |
| Duplicated checks or advices when processing online refunds. |
| No output is produced although a check date and check number have been assigned. |
| Corporate Sponsor Refunds are posted to the student account rather than the corporate account when run in batch |
| Corporate Sponsor Refunds Page Takes a Very Long Time to Load External Org IDs (EXT_ORG_ID) |
| Self-Service Direct Deposit Page Not Loading |
| Cannot see some students when attempting to create Direct Deposit information |
| SSF_AP_INTFC Fails With Errors - Error in SSF_AP_INTFC - Invalid Row Number x For Class Rowset Method And TRIGGER_TABLE (91,51) |
| Unique Constraint Error Caused Failure In Student AP Refund Process |
| Send Vouchers To AP Process Fails After Applying Campus Solutions 9.0 Bundle #20 |
| Zero Padding Of Control Group, Vendor Id, and Voucher ID Incident Delivered in Campus Solutions Bundle #20 |
| Refund Approval Generates Two Transaction IDs for the Same Refund |
| What Happened to the 'Refund Credit Card Other' Process? |
| Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource |
| Refunding to a Closed Credit Card |
| Process EPayment Refund Job Generates Warning Messages For Cashiering Credit Card Payments |
| Issue Refunding Echeck Payments With Hosted Payment and Touchnet |
| References |