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Student Refunding: Common Issues (Doc ID 1209346.1)

Last updated on MARCH 26, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8 SP1 to 9.2 [Release 8 to 9]
Information in this document applies to any platform.
Checked for currency August 1, 2017.

Purpose

The purpose of this document is to be a repository for Student Financials Student Refunding Common Issues, including issues with refunding through Accounts Payable as well as through North American Payroll..

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 How to get Person Of Interest (POI) job data setup for refunding?
 How Can I create the POI Job for every student, or populate the Student List to do so?
 How do I establish the default values for creating a POI Job?
 When trying to use Request Student Job Data, I get an error citing "Field Does Not Exist -- RUN_CNTL_SF.OPRID.(2,104)
 When creating a POI Job, I get a component interface error citing "SetID not found for name='REG_REGION', value=''..."
 Cannot see a row for a student who's POI Job has been created when I use the link on the Create Student Job Data page
 The wrong address is appearing on refund checks.
 How do we select an address for a Corp Refund?
 Refund Date on Student Refund By ID
 Error citing "The PSHUP process encountered errors loading the paysheet, please check for processing messages (14840,141)".
 Error citing "The employee did not have a state or local tax data record that indicated that it was the primary work location."
 Duplicated checks or advices when processing online refunds.
 No output is produced although a check date and check number have been assigned.
 Corporate Sponsor Refunds are posted to the student account rather than the corporate account when run in batch
 Corporate Sponsor Refunds Page Takes a Very Long Time to Load External Org IDs (EXT_ORG_ID)
 Self-Service Direct Deposit Page Not Loading
 Cannot see some students when attempting to create Direct Deposit information
 SSF_AP_INTFC Fails With Errors - Error in SSF_AP_INTFC - Invalid Row Number x For Class Rowset Method And TRIGGER_TABLE (91,51)
 Unique Constraint Error Caused Failure In Student AP Refund Process
 Send Vouchers To AP Process Fails After Applying Campus Solutions 9.0 Bundle #20
 Zero Padding Of Control Group, Vendor Id, and Voucher ID Incident Delivered in Campus Solutions Bundle #20
 Refund Approval Generates Two Transaction IDs for the Same Refund
 What Happened to the 'Refund Credit Card Other' Process?
 Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource
 Refunding to a Closed Credit Card
 Process EPayment Refund Job Generates Warning Messages For Cashiering Credit Card Payments
 Issue Refunding Echeck Payments With Hosted Payment and Touchnet
References

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