E-WL: Cannot get to PeopleSoft Signon Page from Browser: Error "Internet Explorer cannot display the webpage" or "Page cannot be displayed" or "Unable to connect" (Doc ID 1319853.1)

Last updated on JULY 27, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Symptoms

You are unable to access the PIA signon page.

On Internet Explorer (IE), one of the following messages is displayed (message varies depending on IE version)

Internet Explorer cannot display the webpage

-or-

Page cannot be displayed


On Mozilla Firefox, this error is displayed:

Unable to connect



STEPS TO REPRODUCE PROBLEM
-----------------------------------------------------
1. Start WebLogic PIA
2. From browser, enter url needed to access PIA. Example:
         http://myserver.mycompany.com/ps/signon.html
3. The signon page is never displayed. Instead, one of the above errors is displayed

Cause

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