Manual Award Validation Recalculates Pell Item Type Term Amounts Without Changing Total Award Amount (Doc ID 1370275.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

When performing manual award adjustments on the Assign Awards to Students page, Pell awards may redistribute between terms, with no warning for the user. The root problem is an inconsistency in the approach of recalculating term awards, versus the overall award amount. Term amounts are allowed to be increased beyond the original specified amount, while the overall award amount is not.

The issue can be reproduced with the following steps:

1. Navigate to Financial Aid > Awards > Award Processing > Assign Awards to a Student > Student Aid Package.
2. Note Pell Item type and the amount awarded, and click into the 'Disbursement' link to verify the term/disbursement amounts.
3. Add or modify a different item type and click Validate.
4. Note Pell item type amount is unchanged, but click Disbursement link to verify the first term amount has now increased compared to step 2, while one or more subsequent term amounts have decreased.

Cause

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