ELM 9.1: Notifications Configured For Multiple Learning Environments (LE's) Sending Duplicate Emails Or Not Selecting Correct Notification Templates (Doc ID 1448319.1)

Last updated on JULY 21, 2023

Applies to:

Symptoms

For many notifications, the ability to configure different notifications for different learning environments is not working. Some of the affected notifications include:

Event ID Description
LM_ACT_LRNPD Activity Learning Period Expiration Approaching
LM_ACT_MINEN Activity Minimum Enrollment not met
LM_ACT_RMNDR Activity Start Approaching
LM_ADHC_COMPL Supplemental learning completed
LM_ADHC_DENIED Supplemental Learning Denied
LM_ADHC_PDAPPRV Supplemental learning request submitted for approval
LM_CS_CI_UPDATE Catalog Item Update
LM_LECR_CERT_EXPIMD New requirements added to program - to be completed immediately
LM_LECR_CERT_EXPIRE New requirements added to program - to be completed for current certification
LM_LECR_CERT_EXPR Program certification has expired
LM_LECR_CERT_ISSUE Program certification has been issued
LM_LECR_CERT_REISSUE Program certification has been re-issued
LM_LECR_CERT_REVOKE Certification Revokation
LM_LECR_CERT_UPDATE New Program Requirement Update
LM_LECR_CERT_WAIVER Program certification has been waived
LM_LECR_CERT_WARNING Program certification will expire soon - warning (triggered online)
LM_LECR_COMP_RMNDR Upcoming program certification deadline
LM_LECR_COORD_RMNDR Program coordinator assigned
LM_LECR_EXPR_RMNDR Program certification will expire soon - warning (triggered in batch)
LM_LECR_RECERT_RMNDR Upcoming program re-certification deadline
LM_LRQ_EXISTACT An existing activity satisfies a learning request
LM_LRQ_NEWACT Activity is being offered to satisfy a learning request
LM_LRQ_THRESHOLD_MET Threshold for learning request has been met
LM_REG_COMP Program registration has been completed
LM_REG_CONF Registration in new program
LM_REG_DENIED Program Registration Denied
LM_REG_DROP Program Registration Drop
LM_REG_INCO Program not completed by due-date; status set to Not Complete
LM_REG_PEAP_LRNR Program registration request submitted for approval
LM_REG_PEPA_LRNR Program registration is pending payment
LM_SUPP_DPD Supplemental Learning Dropped
LM_WAIT_THRESHOLD Threshold for waitlist has been met


Steps to Replicate Issue:

1. Review PeopleBooks to see how each notification is generated.

Cause

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