Performance issue with the XMLP Transcripts (Doc ID 1508914.1)

Last updated on AUGUST 08, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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The XML Publisher transcripts times out when the Process Request button is clicked on the Transcript Report Request component.

ACTUAL BEHAVIOR
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Report request times out for students who have enrollment data, but works for freshmen with fewer courses, but it takes some time to process.

EXPECTED BEHAVIOR
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Expect the transcripts to finish processing in an acceptable time irrespective of the enrollment data for the student.

ENVIRONMENT
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DB Platform - N/A
Tools Version - N/A
Application & Version - PeopleSoft Enterprise Campus Solutions release 9
System Name - Test

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment - Transcripts - Request Transcript Report.
2. Click on the Process Request button
3. Notice the request times out and never completes.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate and print transcripts for students.

Please also visit these valuable Campus Solutions sites: Community  Newsletters  Information_Centers  Maintenance_Advisor 

Cause

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