Incorrect Message for Canadian Pension Plan on Benefits Summary Page (Doc ID 1572119.1)

Last updated on FEBRUARY 18, 2016

Applies to:

PeopleSoft Enterprise HRMS Human Resources - Version 9 and later
Information in this document applies to any platform.

Symptoms

The message “Not Contributing” appears in the Coverage or Participation column of the Benefit Summary for an employee enrolled in a Canadian Pension Plan who is making no voluntary contributions.

There is NO message in the Coverage or Participation column for the same employee, when viewed through employee self-service.

The messages should be consistent.

STEPS
---------------------------
1. Open the Benefits Summary for an employee enrolled in a Canadian Pension Plan but making no voluntary contributions (Navigation: Benefits > Review Employee Benefits > Current Benefits Summary > Benefit Enrollment Summary or Benefit Deduction Summary tab).

2. Same employee logs into their account using their personal login and password.   Open the Benefits Summary page in employee self-service (Navigation:  Self-service > Benefits > Benefits Summary). 

Cause

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