Incorrect Message for Canadian Pension Plan on Benefits Summary Page
(Doc ID 1572119.1)
Last updated on AUGUST 23, 2023
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9 and laterInformation in this document applies to any platform.
Symptoms
The message “Not Contributing” appears in the Coverage or Participation column of the Benefit Summary for an employee enrolled in a Canadian Pension Plan who is making no voluntary contributions.
There is NO message in the Coverage or Participation column for the same employee, when viewed through employee self-service.
The messages should be consistent.
STEPS
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1. Open the Benefits Summary for an employee enrolled in a Canadian Pension Plan but making no voluntary contributions (Navigation: Benefits > Review Employee Benefits > Current Benefits Summary > Benefit Enrollment Summary or Benefit Deduction Summary tab).
2. Same employee logs into their account using their personal login and password. Open the Benefits Summary page in employee self-service (Navigation: Self-service > Benefits > Benefits Summary).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |