Incorrect Message for Canadian Pension Plan on Benefits Summary Page

Last updated on DECEMBER 13, 2017

Applies to:

Symptoms

The message “Not Contributing” appears in the Coverage or Participation column of the Benefit Summary for an employee enrolled in a Canadian Pension Plan who is making no voluntary contributions.

There is NO message in the Coverage or Participation column for the same employee, when viewed through employee self-service.

The messages should be consistent.

STEPS
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1. Open the Benefits Summary for an employee enrolled in a Canadian Pension Plan but making no voluntary contributions (Navigation: Benefits > Review Employee Benefits > Current Benefits Summary > Benefit Enrollment Summary or Benefit Deduction Summary tab).

2. Same employee logs into their account using their personal login and password.   Open the Benefits Summary page in employee self-service (Navigation:  Self-service > Benefits > Benefits Summary). 

Cause