COBRA Error: Same Day Hire/Term Causes "Benefit Program/Event-dt Not Found"
(Doc ID 1576460.1)
Last updated on AUGUST 28, 2023
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
After applying HRMS Bundles, the COBRA Administration process fails when processing a termination that occurs on the same date as the hire.
ERROR
=======
Benefit Program/Event-dt Not Found: /2013-06-07.
Application Program Failed
In Pgm Section :
Application Program Failed
In Pgm Section : TABLE-ACCESS(PSPBATBL)
STEPS TO REPLICATE
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1. Add an employee (Navigation: Workforce Administration > Personal Information > Add a Person).
2. Process the HIR event through Benefits Administration, applying defaults (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Processing).
3. Terminate the employee on the same day, Sequence 1 (Navigation: Workforce Administration > Job Information > Job Data).
4. Process the TER event through Benefits Administration (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Processing). Results at Benefits > Manage Automated Enrollment > Events > Update Event Status.
5. Process the COBRA event (Navigation: Benefits > Administer COBRA Benefits > Manage Automated Participation > Qualify Event/Proc Enrollment).
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |