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E-IB: Intermittent "java.io.IOException: Error reading from server" and "java.net.SocketException: Connection reset" on IB Gateway Usage or Setup (with "General Connection Failed (158,10836)") (Doc ID 1628386.1)

Last updated on JUNE 04, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.5x, Integration Broker gateway setup or usage for outbound messaging gets intermittently interrupted with connection-related errors.
When it happens, there may be no matching entry in the gateway message log ("msgLog.html) even at the highest gateway log level (ig.log.level=5).
But on setup failures online pop-up error message box is shown, and in all cases a characteristic two-line error sequence appears in the app server log,
two "PSJNI: Java exception thrown: " entries: (1) "java.io.IOException: Error reading from server" and (2) "java.net.SocketException: Connection reset".

Steps to Replicate Scenario 1 (Gateway Setup):

  1. In a PIA session navigate PeopleTools > Integration Broker > Configuration > Gateways and open the local gateway definition.
  2. Set up the gateway URL http[s]://{host}:[{port}]/PSIGW/PeopleSoftListeningConnector ([] denote optional parts, {} denote placeholders).
  3. Click the 'Ping Gateway' button to verify that the URL itself is valid (it should open a separate browser window or tab) with an info response).
  4. Click the "Load Gateway Connectors" button or the gateway setup link one enough times to trigger the error, since the failure is intermittent.

Steps to Replicate Scenario 2 (Outbound Messaging):

  1. Setup at least one outbound service operation with outbound routing to be triggered on certain online user action, event or batch program run.
  2. Repeat the action that triggers the operation enough times, or have the triggering event repeated or the batch program to run enough times.

Errors

1) Optional online error in a popup error message box - appearing only during gateway set-up activities:

 

Changes

 

Cause

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