eBenefits Error: TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302)
(Doc ID 1674344.1)
Last updated on AUGUST 30, 2023
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When creating a Life Event for the birth of a baby, two workflow-related error messages are received:
1. Error when attempting to trigger Business Process / Event: EVENTGUIDES / Notify Administrator (67,2)
There is a problem in calling TriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.
2. TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302) W3EB_BRTH_ADPT_EVT.GBL.Workflow PCPC:639 Statement:8
The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.
Steps to Replicate:
1. Configure Life Event Rules to have Notify Administrator and Allow Event Creation ticked on for Birth event.
2. Log on as employee Navigation: Set UP HCM > Product Related > eBenefits > Life Event > Life Event Rules
3. Create a birth event in Life Events using the Radio button 'I had a baby'.
4. Put the date of birth (e.g. May 12/14) in the 'Date Change Will Take Effect' and click on Submit.
5. Complete event
An Error Message is generated:
Error when attempting to trigger Business Process / Event: EVENTGUIDES / Notify Administrator (67,2)
There is a problem in calling TriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.
6. Click OK
A second Error Message is generated:
TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302) W3EB_BRTH_ADPT_EVT.GBL.Workflow PCPC:639 Statement:8
The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |