eBenefits Error: TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302) (Doc ID 1674344.1)

Last updated on JANUARY 20, 2016

Applies to:

PeopleSoft Enterprise HRMS eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When creating a Life Event for the birth of a baby, two workflow-related error messages are received:
1. Error when attempting to trigger Business Process / Event: EVENTGUIDES / Notify Administrator (67,2)
There is a problem in calling TriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.
2. TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302) W3EB_BRTH_ADPT_EVT.GBL.Workflow PCPC:639 Statement:8
The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

Steps to Replicate:

1. Configure Life Event Rules to have Notify Administrator and Allow Event Creation ticked on for Birth event.
2. Log on as employee  Navigation: Set UP HCM > Product Related > eBenefits > Life Event > Life Event Rules
3. Create a birth event in Life Events using the Radio button 'I had a baby'.
4. Put the date of birth (e.g. May 12/14) in the 'Date Change Will Take Effect' and click on Submit.
5. Complete event

An Error Message is generated:

Error when attempting to trigger Business Process / Event: EVENTGUIDES / Notify Administrator (67,2)
There is a problem in calling TriggerBusinessEvent for the indicated Business Process/Event.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.

6. Click OK

A second Error Message is generated:

TriggerBusinessEvent failed for EVENTGUIDES.W3EB_BRTH_ADPT_NOTIFY-Notify Administrator. (2,302) W3EB_BRTH_ADPT_EVT.GBL.Workflow PCPC:639 Statement:8
The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

Cause

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