Student Receipts are not printing thru Cashiering with Bi Publisher (Doc ID 1679804.1)

Last updated on APRIL 07, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9 Student receipts do not print using BI Publisher.

After pressing the create receipt button the printer hums and ejects a blank page.   No receipt information is created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate: Student Financials --> Cashiering --> Post Student Payments
  2. Enter a Target and a Tender and the amount of the payment
  3. Click on the Create Receipt pushbutton and the payment will post
  4. Click on the Print Receipt pushbutton and the receipt should print to the printer defined on Valid Registers.

 

Changes

 Upgraded PeopleTools to version 8.53 and CD 9 Bundle 31 Bi Publisher Cashiering Receipts

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms