My Oracle Support Banner

Profiles not Updated with Course Sessions (Doc ID 1915896.1)

Last updated on FEBRUARY 12, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Employee Profiles are not being updated with Course/Session information. Is there a Integration Broker message that needs to be run?

Description of issue:

Course Session page
-------------------------------
When I put the Course/Session into a ‘Completed Status’ and select SAVE the PS_TRAINING records are updated BUT the Integration broker piece does seem to run.

Path: Enterprise Learning>Define Course/Cost Details>Course Session
Enter Course Number – select the session you want to Complete.
Screen shot of the Course/Session page that starts the process. Change from Active to Complete and Save

Person Profile Page
-----------------------------
The Person Profile Page should be updated after the process had been completed: NO Updates are shown

Path: Workforce Development> Profile Management>Person Profiles – Enter EMPLID – select Qualifications Tab – Select ID you need to review under Licenses & Certificatons – should reflect new Issue Date of 08/13/2014 and Expiration Date of 08/13/2016.

Training Summary page
----------------------------------
Shows the training record has been updated.

Course Setup page
---------------------------
Prereqs,Goals: This is the setup to update the qualifications data during the process.

Integration Broker Monitoring page
--------------------------------------------------
Only Queue was updated when a New Hire was added to the updated test region to make sure that the Integration broker was up and running:
Path: PeopleTools> Integration Broker> Service Operations Monitor> Asynchronous Services
  

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.