EAP: Closing a PO Voucher Does Not Unmatch the Voucher / PO (Doc ID 1934945.1)

Last updated on JULY 22, 2024

Applies to:

Symptoms

Commitment Control enabled in AP, but not PO.
When a PO voucher is closed, the voucher does not unmatch from the PO, even when clicking Yes when prompted whether or not to restore the encumbrance and unmatch the voucher.

STEPS
On Set Up Financials/Supply Chain > Install > Installation Options, and enable commitment control in AP but not PO
1. Navigate to Purchasing > Purchase Orders > Add/Update POs, and create and dispatch PO
2. Navigate to Accounts Payable > Vouchers > Add/Update > Regular Entry, and copy PO to voucher
3. Run budget checking
4. Run matching
5. Post the voucher
6. Navigate to Accounts Payable > Vouchers > Add/Update > Close Voucher, and close the voucher by clicking YES to the message
7. Run voucher post

Results:
Voucher closed but remains matched.
PO still showing match status = matched.
Activity summary also shows voucher still matched to PO.

Changes

Cause

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