ECM: Payment Acknowledgement does not send Email Payment Advice Notifications (Doc ID 1936372.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Goal

Email Advice Remittance Notifications are not being sent when Supports Acknowledgements is checked for a Layout on the Bank Integration Layouts page.

STEPS
1. Payment Layout assigned to Bank has been set to Support Acknowledgements

Banking > Administer Bank Reconciliation > Bank Integration Layouts

2.  Vendor has been set-up to Email Payment Advice Notifications

Vendors > Vendor Information > Add/Update > Vendor > location tab > Payables Option link > Payment Notification

3.  Financial Gateway Payment Source set-up to Send Remittance Advice

Financial Gateway > Administration > Source Registration

4. Pay Cycle is run and sends information to Financial Gateway

5. Payment is Dispatched and Payment has status of 'Dispatched to Bank'

6. Payment Acknowledgement file is loaded using format PMTACKEIP

Financial Gateway > Process Payments > Import Acknowledgement Files

7. Payment is marked as Paid but no Payment Acknowledgement Notification was emailed.

The contents of the PMTACKEIP Payment Acknowledgement file is as follows:

<?xml version="1.0"?>
<PAYMENT_ACKNOWLEDGE xmlns="">
  <MsgData>
    <Transaction>
      <PMT_ACK_HEADER class="R">
        <BANK_FILE_ID>010000617</BANK_FILE_ID>
        <PMT_FILE_ACK class="R">
          <HEADER_ID>10000617</HEADER_ID>
          <FILE_ACK_STATUS>A</FILE_ACK_STATUS>
          <NUM_PMTS_ACCEPTED>1</NUM_PMTS_ACCEPTED>
          <NUM_PMTS_IN_ERROR>0</NUM_PMTS_IN_ERROR>
          <ORIG_NUM_TRAN>1</ORIG_NUM_TRAN>
          <ORIG_CTRL_SUM>1</ORIG_CTRL_SUM>
        </PMT_FILE_ACK>
      </PMT_ACK_HEADER>
    </Transaction>
  </MsgData>
</PAYMENT_ACKNOWLEDGE>

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.