PV - Multiple Approval Email Received By Approvers
(Doc ID 1946196.1)
Last updated on JANUARY 31, 2023
Applies to:
PeopleSoft Enterprise SCM eProcurement - Version 9.1 and laterInformation in this document applies to any platform.
Symptoms
On : 9.1 version,AWE eMail Notifications
ACTUAL BEHAVIOR
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When an approver edits a requisition and makes a change the line level approval email notification does not consolidate, but incorrectly sends an email for each line.
EXPECTED BEHAVIOR
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The lines on the email should get consolidated into one email with multiple lines.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a requisition with multiple lines.
2. Save and submit the req
3. Log in as the approver and make a edit the req.
4. Make a change to the req.
5. Save and submit the req.
6. Check email account of the pending approver.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are receiving duplicate emails.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |