EAR 9.1+ Maintenance Worksheet unable to Write Off full Credit Amount Due to Error: One or more items exceed the Maximum operator write off percentage limits on this worksheet. (6050,116) (Doc ID 1961807.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Symptoms

ENVIRONMENT
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9.1 Bundle 25

Statement of Issue
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Maintenance Worksheet unable to Write Off full Credit Amount Due to Error:
One or more items exceed the Maximum operator write off percentage limits on this worksheet. (6050,116)

Expected Behavior
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System should allow since Max Write Off Percent is 100

Actual Behavior
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System not allowing to WO
Even when Override WO Tolerance is Yes its showing an error message and user cannot continue

What is Working
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If the same item is written off in Payment Worksheet the system will allow it

Business Impact
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Unable to write off MW

Error Message
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One or more items exceed the Maximum operator write off percentage limits on this worksheet. (6050,116)

Steps to Replicate
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1. Create a small amount item
2. Create overpayment and payoff item so item will have credit balance
3. WO item in MW

Cause

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