EEX 9.1+: User Gets Email Stating Expense Report Could Not be Submitted Due to System Error When Expense Report is Resubmitted After HR Supervisor Sends Back (Doc ID 1998347.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 and later
Information in this document applies to any platform.

Symptoms


Expense Report stuck in pending and system error is generated when submitter changes an expense type and resubmits after HR Supervisor sends back.

ERROR
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This notification is recieved when an employee creates and submits an expense report then the HR Supervisor sends back for an incorrect expense type. The submitter either deletes and adds a new line or adds a new line then deletes the old then resiubmits. An error is received.


Expense Report 0000112834 could not be Approved.
*******************************************************************************
This notification is automatically generated. Please do not respond to this email, as it will not be monitored by anyone.
*******************************************************************************
Expense Report could not be approved due to system error. Please contact your system administrator.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create an expense report with 2 lines and submit the report.
2. Login as approver and send back the report.
3. Login as user and add another line and delete original line and resubmit it and then note that the above email is sent and also the report is stuck in submission in process or pending.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot resubmit the report.

Cause

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