EEX 9.1+: User Gets Email Stating Expense Report Could Not be Submitted Due to System Error When Expense Report is Resubmitted After HR Supervisor Sends Back (Doc ID 1998347.1)

Last updated on AUGUST 31, 2023

Applies to:

Symptoms

Expense Report stuck in pending status, and a system Error is generated when the submitter changes an expense type value, and resubmits after HR Supervisor sends back.

This notification is received when an employee creates and submits an expense report then the HR Supervisor sends back for an incorrect expense type. The submitter either deletes and adds a new line or adds a new line then deletes the old then resubmits. An error is received.

REPLICATION STEPS:

     1. Create an expense report with 2 lines and submit the report.
     2. Login as approver and send back the report.
     3. Login as user and add another line and delete original line and resubmit it and then note that the above email is sent and also the report is stuck in submission in process or pending.

ERROR MESSAGE:

Due to this issue, users cannot resubmit the report. This delays approvals, generation of accounting entries, and expenses reimbursement.

Changes

Cause

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