Life Events Error: Updating DOM Unsuccessful (SyntaxError) (Doc ID 2019213.1)

Last updated on FEBRUARY 27, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On various pages within a Life Event, such as the pages for name change or addition of an emergency contact or an account for direct deposit, the following error, or a variation of it, occurs:

ERROR
-----------------------

Update DOM Unsuccessful: Error – [Exception… “An invalid or illegal string was specified” code: “12” nsresult: “0x8053000c (SyntaxError)” location: “<unknown>”]

or

Getting a syntax error - Function 'onReadyState' Error: SyntaxError   or   Function 'onReadyState' Error: Failed to execute


STEPS
-----------------------
1. Choose the Marriage Life Event (Navigation: Self Service > Benefits > Life Events).
2. Proceed through Life Event as desired.

Cause

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